1. What does HCFCU stand for?
It stands for HealthCom Federal Credit Union.

2. What is a credit union?
A not-for-profit financial cooperative institution created by and for a particular group of people in order to improve a person's financial well-being. The credit union philosophy is "people helping people." We are not a bank, a labor union or a credit reporting agency.

3. What does a credit union do?
A credit union enables its members to borrow money at very reasonable interest rates. It also pays competitive dividend rates on savings accounts, certificate accounts and retirement investments.

4. How are you different from a bank?
Our members are owners of the credit union. They are not stockholders. The member is a shareholder who owns one share and has one vote each year at our annual meeting. Our board of directors are volunteers and do not get paid like bank directors and stockholders do.

5. Who can join?
Any person who lives, works, worships or attends school in Whitfield and Murray Counties may join. Family members may join as well as any employee of our Selected Employee Groups (SEGs).

6. Is my money safe with the credit union?
Yes, your deposits are insured up to $250,000 by a government agency called the National Credit Union Administration (NCUA).

7. What can HealthCom offer me that my bank cannot?
Better rates on loans and savings. We get to know our members by name. Our members are more than just a number or customer. We serve our members in a professional manner but with a friendliness you don't see in a larger financial institution. We have many of the same services as a bank, but "you will like US better."

8. What types of products do you offer?
We offer regular savings, certificates, Christmas club accounts, IRA accounts and vacation club accounts for deposits. Auto, motorcycle, and personal loans are our specialties, but we also offer other types of loans such as lifestyle loans, mortgages, HELOCs and second mortgages.

9. How do I join?
Just come by our office with your drivers license or other approved identification and $25. If you are employed at one of our sponsor groups, you do not even need to bring any money, because we can deduct your initial $25 share deposit by payroll deduction. You will be a life-time member by keeping a minimum balance of $25 even if you change jobs or move away.

10. How do I qualify for a loan?
Just complete a loan application. We will determine your interest rate based on your credit report's beacon score. We use a "Reward-based" lending approach, which means the higher your score, the lower your rate. We evaluate each applicant on credit-worthiness based on your credit report plus other factors, such as, debt-to-income ratio, past credit history, collateral, and home/job stability.